Terms & Conditions
By progressing to purchase this Kaizen Koaching product/service irrespective of checking the
box above, you are confirming you will abide by these terms and conditions.
If you disagree with any of the terms or conditions or have not provided all of the information required
as listed below you cannot access this Kaizen Koaching service. By purchasing this service, you
thereby give permission for Kaizen Koaching to send email communication to the email address
provided upon enrollment. If you wish to cancel email communication from Kaizen Koaching you can do
so at any time by unsubscribing via the link provided in our emails.
By proceeding with a 1:1 Consultation, you are accepting the following:
a) All Kaizen Koaching and Kaizen Koaching consultant materials and prescriptions provides general
information and discussions about performance, health, enjoyment clinical trials and related
subjects. The information and other content provided in this information, or in any linked
materials, are not intended and should not be construed as medical advice, nor is the information
a substitute for professional medical expertise or treatment. Before applying any
recommendations or knowledge gained from Kaizen Koaching services, please seek clearance to do so
from a medical professional.
b) If you or any other person has a medical concern, you should consult with your health care
provider or seek other professional medical treatment. Never disregard professional medical
advice or delay in seeking it because of something that has been read or heard in this course.
c) Before taking part in any form of strenuous activity or change in diet, it is your responsibility to
seek medical advice whenever you are unsure.
d) Kaizen Koaching or Kaizen Koaching consultants are not liable for any illness, injury or medical reaction
caused guidelines outlined in any course.
e) You understand that the Kaizen Koaching content has been independently developed based off the
published research and personal experiences as athletes and sports practitioners.
f) You understand individual results and outcomes from Kaizen Koaching products and services will
vary based on your current health for several reasons including but not limited to current
diet, environment, genetics, metabolic rate, physical exertion and compliance. Kaizen Koaching do not
guarantee results.
g) We reserve the right to modify these terms and conditions at any time and will send email
notification of changes.
h) You have read and agree to the full terms and conditions, and privacy policy on Kaizen Koaching
website.
IT IS ESSENTIAL THAT YOU READ THESE TERMS OF SERVICE AS THEY DESCRIBE AND, IN SOME CASES, LIMIT YOUR RIGHTS.
Your use of this Site AND PURCHASE OF THIS PRODUCT/SERVICE indicates your acceptance of this Agreement.
Endure IQ has developed, owns and operates the platform known as “EndureIQ.com” and such
other related online websites and applications as Endure IQ may create and with which it may
partner (collectively, the “Site”).
The Site provides instructional programs (each, a “Course”), tools, videos and information,
access to private training, training plans (including the Workout Library), and other events
relating to athletic endurance performance to help athletes who use the Site, enroll in Courses,
join the Training Squad, enroll in One-on-One Coaching or Consultation (each, a ”User” and,
collectively, the “Users”) improve their skills and capabilities (collectively, such offerings and
services of Endure IQ shall be referred to herein as the “Services”).
The Site and Services are not intended for persons under 18 years of age.
The Services provided to you shall be included in any reference to your use of the Site.
Therefore, the Parties agree as follows:
1. AGREEMENT TO BE BOUND
You agree to be bound by this Agreement by your use of the Site. If you do not agree with or do
not wish to be bound by any provision hereof, cease using this Site immediately.
2. DEFINITIONS
In addition to the definitions provided throughout the Agreement, the following terms have the
following meanings when used herein:
“Client” means a person who has accepted to have one-on-one consult.
“Consultation Booking” means the result of accepting one-on-one coaching.
“Consultation Fee” means the amount paid to for a one-on-one consultation.
“Consultation” the features of the Consultation Booking as defined between the Consultant and
Client.
“Documentation” means any websites, manuals, videos, documentation, emails and other
supporting materials related to the Site that Kaizen Koaching provides to you or that you can access
under this Agreement. Documentation is considered part of the Site.
“Kaizen Koaching Materials” means videos, publications, documentation, training plans websites, apps
or other benefits that are accessible to only Enrollees, Members, Coached Athletes and Clients.
“Kaizen Koaching Resources” means the Site, the Courses, the Training Library, the Workout Library,
and the Kaizen Koaching Materials.
“Kaizen Koaching Services”
Services” means any one-on-one or group services offered by an Kaizen Koaching Coach
or Consultant.
“Personal Information” means the contents of your profile, any additional information you may
provide and any search criteria you may choose.
“Training Squad” means an on-going training hub which Members may join and which includes
access to a training calendar, training plans, and workout library which can be adjusted to the
users’ ability .
“Workout Library” means the programs and system of training available exclusively to Members
of the Training Squad.
3.1 ONE-ONE-ONE CONSULTATION
Kaizen Koaching facilitates connecting clients with consultants for the purpose of one-on-one
consultation in the areas of sports performance. If a client chooses to take up the one-on-one
consultation service, the following conditions apply in addition to the full terms and conditions
detailed.
Kaizen Koaching’s role within this facilitation of one-on-one consultation is limited to:
a) connecting clients with preferred consultants through an online booking system on our
website,
b) managing booking payments and refunds where applicable, and
c) monitoring standard of service provided to Clients through optional feedback.
Once the preferred Consultant and Client have agreed to proceed with a Consultation, as a
Client, you will receive the inclusions and benefits provided and as described at time of
purchase. Once you have selected your preferred consultant and selected an available booking
time, you will receive the specified duration video consultation with your preferred consultant and
as many questions will be covered in this period. We recommend sending your questions and
any relevant documentation directly to your consultant at least 72hrs in advance of your Consult
to ensure the Consultant is well prepared with any relevant resources and research to encourage
working through as many of your questions as possible, and the responsibility to see his deadline
lies with the client. Any resources provided as a result of or information provided verbally or in
written format from the consult itself, may only be used for personal use, and may not be
distributed digitally, transcribed for print distribution, or used commercially.
The payment for the Consult will take place at time of purchase in advance of booking the
consult date.
We understand that sometimes it is necessary for you to change your consultation. You are
responsible for recording your appointment in your diary. With regards to cancellations, refunds,
and rescheduling of consultations, the following apply:
- You have the option to cancel your appointment with a full refund within 48hrs of your
consultation. Thereafter and within 24hrs of your consult, you will receive a maximum
50% refund as preparation by the Consultant for your Consult will have begun. - You have the option to reschedule your booking at any time and with no charge up until
24 hours prior to your consult. Written notice to info@endureiq.com is required if you
wish to change your booking date. - If you do not cancel or reschedule your booking within 24hrs hours of your appointment,
50% of the consultation fee will be charged.
A valid credit card is required on which we will charge the Consultancy Fee. Kaizen Koaching utilizes
state-of-the-art encrypted security measures (including but not limited to username and
password protections) to protect your Personal Information.
All financial aspects will be handled by Kaizen Koaching and any questions, concerns, issues Athlete
may have regarding such issues should be directed exclusively to Kaizen Koaching, Ltd. (“Kaizen Koaching”).
If you are booking an online consultation through the Website, you acknowledge you have read
and agree to be bound by these Terms and Conditions, whether for yourself or on behalf of a
minor. By making a booking you represent and warrant that you are at least 18 years old. If a
third party is making the bookings on your behalf, you warrant you have authorised the third party
to do so, and you have been advised of these Terms and Conditions.
Kaizen Koaching Ltd. uses third-party platforms to deliver our services, each with their own privacy
policies. We recommend that you read the terms of use and privacy policies of those third-party
services to understand how they collect, use, and share your personal information with us or
other third parties.
4. YOUR USE OF THE SITE
Your Responsibilities. You will (a) be responsible for your compliance with this
Agreement, (b) use reasonable efforts to prevent unauthorized access to your Kaizen Koaching
account login, the Course(s) and Kaizen Koaching Resources and notify Kaizen Koaching promptly of
any such unauthorized access or use, and (c) use the Site only in accordance with the
Documentation and all applicable laws and regulations, including, without limitation,
applicable export control laws and regulations. You are solely and exclusively
responsible for the security of the usernames and passwords issued to you. Kaizen Koaching
shall be entitled to rely on the authority of any person using the username and password
in providing information to and taking all actions that the authorized user would be
entitled to take or direct.Restrictions. You will not (a) make the Course(s) or the Kaizen Koaching Resources available
to, or use the Site, Course(s) or the Kaizen Koaching Resources for the benefit of, anyone other
than yourself, (b) sell, resell, license, sublicense, distribute, rent, or lease the Course(s)
or the Kaizen Koaching Resources, or include the Course(s) or the Kaizen Koaching Resources in a
service bureau or outsourcing offering, (c) use the Site to store or transmit infringing,
libelous, or otherwise unlawful or tortious material, or to store or transmit material in
violation of third-party privacy rights, (d) use the Site to store or transmit malicious code,
(e) interfere with or disrupt the integrity or performance of the Site or any third-party data
contained therein, (f) attempt to gain unauthorized access to the Kaizen Koaching Resources or
any related systems or networks, (g) permit direct or indirect access to or use of the
Kaizen Koaching Resources in a way that circumvents a contractual usage limit, (h) copy the
Kaizen Koaching Resources or any part, feature, function, or user interface thereof, (i) frame or
mirror any part of the Kaizen Koaching Resources other than as permitted in the
Documentation, (j) access, record or copy the Kaizen Koaching Resources in order to build acompetitive product or service, or (k) reverse engineer, disassemble or decompile the
Kaizen Koaching Resources.